Security and Privacy

Security & Privacy

We pledge to provide you with a safe, hassle-free online shopping experience!

Fonomania is aware that you care how information about you is used and shared. We assure the highest level of safety and security for our customers and have established state-of-the-art technological protection measures to ensure that all of our transaction processes, both online and offline, are extremely safe.

You can shop with confidence at Fonomania, knowing that your personal information, including name, address and credit card information, is protected by secure Thawte 128 bit Stronghold SSL encryption technology. Our industry standard encryption ensures no one can access or use your personal information. But our security procedures don't stop there: your order details are then encrypted with 1024-bit PGP technology before it is communicated to the Fonomania sales and despatch team.

All Internet host IP addresses are also recorded for security reasons when placing an order online, which may identify your computer and Internet connections, for fraud-prevention purpose only.

Fonomania is an active member of IMRG (Interactive Media Retail Group) and is an ISIS (Internet Shopping is Safe) accredited safe shop, which certifies that we have:

Registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR.

Our web site and service reviewed and monitored by IMRG.

Our Business, VAT and Data Protection registrations checked by IMRG.

We are also an IDIS (Internet Delivery Is Safe) accredited retailer, which means we guarantee our customers have the right to:

Clear delivery information before you place your order.

Convenient delivery options.

Notification of any delivery limitations / conditions.

Charges that are complete and simple to understand.

Access to information on your order progress.

Delivery within the agreed time frame.

Helpful support with failed / late / attempted deliveries.

Your goods arriving in good condition.

A clear returns process.

We are committed to protecting your privacy and personal information!

Fonomania will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.

When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, e-mail address and contact number. All information is collected in accordance with the Data Protection Act 1998.

We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by sending us an email.

If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime. You will be notified in the event of any information being transferred outside the European Economic area.

We may use the e-mail addresses submitted to us to occasionally notify you about important functionality changes to the Fonomania web site, new services and special offers we think you'll find valuable.

We will give you the right to refuse any marketing e-mail from us in the future. We monitor customer traffic patterns and site usage to help us develop the design and layout of the Fonomania web site.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie', which would be stored on your browser. You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about our privacy policy you can contact the customer services manager